Service Support-CYG CONTRON CO., LTD.

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Service System

With over 30 years of experience in constructing and maintaining microcomputer-based anti-misoperation interlock systems, CYG Contron has developed the “CYG Contron Cloud Service” after-sales system. This proprietary platform integrates customer, service personnel, and management operations to establish standardized, data-driven service processes.

Customers can request on-site support at any time from over 30 professional service teams nationwide. Service personnel deliver uniform and standardized services through the platform and a customized app, ensuring complete process control and operational safety. Managers use the system for centralized data management, online project information exchange, and traceable analysis.

Regular user visits and on-site inspections further enhance customer satisfaction. The CYG Contron Cloud Service has evolved into a specialized system that provides customers with reliable, controllable, professional, and fast services, ensuring that “service is always available.”

Service Guarantee

Electronic Check-in/out for Project Site Access

The CYG Contron service team uses a mobile app to scan electronic tags on-site for identity verification and itinerary tracking, ensuring efficient and controlled service execution.

On-site Inspection Procedure Management

The project implements the principle of inspection before implementation. Service personnel must accurately fill in the on-site inspection information form in a standardized manner and submit it before applying for delivery and construction, ensuring accurate and orderly implementation.

Data Compilation and Review Management

The cloud service center has set up a professional data review team, which is responsible for reviewing the project data across the country. Only after the data is verified to be correct can it be put into operation on site, ensuring the standardization and consistency of the data.

Advanced Service Support System

The CYG Contron Cloud Service System relies on modern IT cloud technology. The software support adopts the independently developed CSMS（ customer service management software）and the hardware support adopts the independently developed multifunctional mobile terminal AFP. Combined with the advanced 5G network, it ensures the advancement and efficiency of the system.

Professional Barcode Traceability System

Since 2011, the company has fully implemented barcode management across the entire service process—from delivery and factory inspection to debugging and product repair. Using handheld terminals with barcode scanning, each product is electronically verified, recorded, and bound to the end user, ensuring product quality is traceable and controllable.

Service Team

The CYG Contron Cloud Service System has established more than 30 professional after-sales service offices under its cloud service framework, covering all provincial capital cities nationwide. With over 350 professional after-sales personnel, the system can quickly and efficiently handle on-site installation, debugging, acceptance, training, maintenance, and other service needs. The cloud center, based in the headquarters’ customer service department, is supported by more than 50 customer service staff who provide 24/7 technical and logistical support to both cloud offices and users across the country.

Leveraging modern IT cloud technology and the company’s proprietary software and hardware systems, the CYG Contron Cloud Service System has built an expert-level service team, delivering services that are reliable, efficient, and responsive.

All-weather Service Response

24/7 service hotline

Highly efficient on-site defect handling

Nationwide average defect handling time within 8 hours

Spare Parts Support in Various Regions

Spare parts warehouses across the country

Real-time response to spare parts delivery requests

Sales Network

Service outlets cover the whole country

Marketing Area

Provincial Office

Marketing Service
Personnel

Service Commitment

24/7 service

Guaranteed 2-hour response commitment.

Service Hotline

400-030-3900

Urumqi office